Technical customer support · ARBURG
Jul 2013 – Mar 2025
Technical support and complaint handling for injection-moulding machines across more than 35 countries.
- Cut the defect rate in the rotary-unit quality programme by more than 90% within a year
- Key user of the SAP rollout, including the requirements specification
- KPI and dashboard work → +22% revenue, +10% team efficiency
- Resolved production bottlenecks → +50% operational efficiency
- Manufacturer training in preventive maintenance (ARBURG, 2015)